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CRM Software CompareaplicornetsuiteMicrosoft Dynamics CRMRightNow Technologiessalesforce.com

Business Software CRM Systems Comparison Chart

 
 
 
Aplicor
NetSuite
Microsoft Dynamics
RightNow
Salesforce.com
Product Name Aplicor CRM & ERP NetSuite CRM & ERP Dynamics CRM RightNow CRM CRM Enterprise
Subscription Pricing Estimate USD $89.00 per month per user $79.00 to $159.00 per month per user plus setup and add-on fees Hosting by Microsoft and VARs; Pricing varies by VAR Avg $100.00 per month per user; minimum user counts apply $125.00 per user per month plus add-ons for AppExchange
Marketing Key Features Lead management, campaign management, nurture campaigns, event management, Pay Per Click (PPC) integration, email with trackable links and click-through, campaign metrics, ROI and financial analysis per campaign Lead management, campaign management, basic campaign analysis, PPC integration with Google and Yahoo, storefront integration with eBay, email with trackable links and click-through Lead management, campaign management, email with trackable links and click-through, basic campaign analysis Lead management, campaign management, event management, email with trackable links and click-through, basic campaign analysis Campaign management, lead management, drip campaigns, email with trackable links and click-through, basic campaign analysis, PPC integration with Google, various AppExchange solutions
Sales Force Automation (SFA) Key Features

Account management, contact management, opportunity management, sales order processing, competitive intelligence, sales analytics, PRM

Account management, contact management, opportunity management, sales analytics, data deduplication Account management, contact management, opportunity management, sales analytics Account management, contact management, opportunity management, sales analytics Account management, contact management, opportunity management, partner relationship management (PRM), sales analytics
Customer Service Key Features Ticket/case/incident management, email to case creation, routing, escalation, FAQs, knowledge-base, customer surveys, self service portal Ticket/case/incident management, routing, escalation, customer surveys, knowledge-base, self service portal Ticket/case/incident management, routing, escalation, self service portal Ticket/case/incident management, email to case creation, routing, escalation, FAQs, knowledge-base,customer surveys, web and voice self service Ticket/case/incident management, email to case creation, routing, escalation, customer surveys, self service portal
Information Analysis Dashboards, Ad Hoc Report Writer, Data Warehouses and OLAP Dashboards, Ad Hoc Report Writer Dashboards, Ad Hoc Report Writer, third party for OLAP Dashboards, Ad Hoc Report Writer Dashboards, Ad Hoc Report Writer, AppExchange for data warehouses and OLAP
Groupware Integration Exchange, Outlook, Lotus Notes, Blackberry, Wireless Exchange, Outlook, Blackberry, Wireless Exchange, Outlook Exchange, Outlook, Blackberry, Wireless Exchange, Outlook, Lotus Notes, Blackberry, Wireless
Other Key Features

Partner relationship management (PRM), Sales Order Processing, Workflow Designer, Offline Edition, computer telephony integration (CTI), data warehouses & OLAP

PRM, E-commerce suite, sales order processing, NetSuite Business Operating System (NS-BOS) supports ISV development and delivery platform, Offline Edition, CTI Third party VAR network of software products, MS Outlook acts as Offline Edition PRM, Workflow Designer, CTI Apex and Force proprietary development environment support platform as a service strategy, Offline Edition, CTI, AppExchange solutions
Other Software Modules Full suite of integrated Enterprise Resource Planning (ERP) software. Full suite of integrated Enterprise Resource Planning (ERP) software. ERP hosted ERP software available.   AppExchange third party directory provides back office and vertical market software solutions.
Other Information ISO certified, NIST certified SAS 70 certified     SAS 70 certified
Average Customer Size Middle market and enterprise Small business Across the board Middle market and enterprise Across the board
Marquee Clients US Department of Commerce, France Telecom, Tyco, Cargill, Ford Oakland A's, Linden Lab, California Software Nikon, Alltel, Cisco Systems, Vodafone, social security administration   Merrill Lynch, Cisco Systems, SunGard, SunTrust Bank, ADP, General Electric
Industry Solutions Government, Not For Profit, Financial Services, Technology, Professional Services, Retail Software companies, Wholesale/ Distribution, Ecommerce, Services, Media, Agriculture, Manufacturing, Retail Various vertical market solutions through ISV and VAR programs. Public sector, Financial Services, High Tech, Higher Education, Retail, Telecommunications Vertical markets served through AppExchange products
Service Level Agreement with Guarantee Yes Yes No Yes Sometimes, normally reserved for larger clients
Number of Data Centers 3 1 1 1 3
Web Site References

www.aplicor.com
www.aplicorforum.org
www.aplicor.asia

www.netsuite.com
Ecommerce Portfolio

www.microsoft.com
Dynamics CRM
Dynamics CRM Samples

www.rightnow.com
RightNow Wikipedia
RightNow Labs

www.salesforce.com
AppExchange
Force.com

Web Site Reviews

BizCRM Aplicor Review
CRMlandmark Review

ERPsoftware Review

Interneteer Review
www.erpblogger.com

ZDnet NetSuite Review

Dynamics v Salesforce
Dynamics CRM Wiki
www.crmlandmark.com

Online-CRM Review

PC Magazine Review
Online-crm.com Review
CRMgal.com Review

Last update: June 2008

Business software Customer Relationship Management systems comparison responses are based on first hand experience and varying levels of CRM software vendor cooperation. CRM software updates, corrections or additional information are welcome and should be directed to webmaster[at]softwarecompare.asia. See web site terms which are integral to this CRM software comparison document.